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SLA Tracking

A service level agreement (SLA) is the glue that keeps you and your external partners together. When an SLA is broken, there’s a good chance you’ll become unglued. Avoid that unseemly occurrence with SLA Tracking from Southern NetworX.

We track SLAs on servers, websites, and other services to ensure that partners live up to their promises. When warning signs arise, such as issues that are left unresolved for an inordinate amount of time, we’ll rise to the occasion and alert you immediately. Additional features include documenting uptime and generating reports as needed for partners or executives.

Stay on track with our smooth, sleuth-like SLA Tracking.

  • Track SLAs on servers and websites
  • Notification of unresolved issues
  • Documentation of downtime

Proactive Care

Our managed IT services solution keeps watch over your systems 24/7 & we step in the moment there’s a problem. In most instances, you won’t know there was ever an issue. This proactive approach to IT maintenance keeps small problems from becoming big & expensive!

Server Monitoring & Care

We track & analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated & our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it.

Mobile Device Management

Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access & to ensure that your organization’s data is secure on smartphones & tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility & control that spans across mobile devices, applications & documents.

Network & Security Assessments

How healthy is your overall network? We’ll monitor the state of your systems, letting you know of any potential problems. With these comprehensive assessments, you’ll always have the best information for choosing your most effective options. Our expert technicians work around the clock to ensure your systems remain healthy & optimized for performance.

Desktop Monitoring & Care

Our preventive maintenance service for desktops proactively & regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all.

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