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Notifications, Reports & Dashboards

The best IT management system is useless if it doesn’t provide insight into all activity taking place throughout the network. That’s where Southern NetworX notifications, reports, and dashboards come into play.

Notifications

Set thresholds on critical issues and receive e-mail or text message notifications when certain problems are discovered. You can manage these notifications so that certain admin staff is alerted when the exchange server fails to answer while others are informed when the website goes down.

Reports

Develop smarter strategies to work more efficiently, reduce help desk overload, and, ultimately, enhance end-user satisfaction with these detailed reports. Plus, track performance, highlight inventory, such as computers and servers, and identify bottlenecks before they become a serious issue

Dashboards

Extremely sophisticated technology is built into the Southern NetworX Dashboards, which detect and notify you about behavior that appears abnormal. They also alert you 30 days prior to running out of data server disk space.

Identify problems and bottlenecks

Receive a fresh report that spotlights the current health status of your network, including information about software usage, log-on history, and hardware that last appeared online. Missing hardware can be tracked via the geo-location feature.

Audit IT

Provide the finance department with the latest hardware and software reports within the network for assistance in the budgeting and buying process.

Analyze IT performance

Reporting tools measure your help desk capabilities and assist you in making strategic decisions. Additionally, you’ll be able to gauge your service quality, forecast future hardware and software trends, and get a real-time graphical overview of your project KPIs in one centralized location.

Track your assets—users, hardware, and software

Stay on top of the status of your aging hardware, operating systems, and real-time software assets with ongoing monitoring capabilities. Extract the exact data you need and put it into CSV, PDF or Excel. Schedule your reports to run on a daily, weekly or monthly basis, and specify who will receive the information.

Proactive Care

Our managed IT services solution keeps watch over your systems 24/7 & we step in the moment there’s a problem. In most instances, you won’t know there was ever an issue. This proactive approach to IT maintenance keeps small problems from becoming big & expensive!

Server Monitoring & Care

We track & analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated & our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it.

Mobile Device Management

Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access & to ensure that your organization’s data is secure on smartphones & tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility & control that spans across mobile devices, applications & documents.

Network & Security Assessments

How healthy is your overall network? We’ll monitor the state of your systems, letting you know of any potential problems. With these comprehensive assessments, you’ll always have the best information for choosing your most effective options. Our expert technicians work around the clock to ensure your systems remain healthy & optimized for performance.

Desktop Monitoring & Care

Our preventive maintenance service for desktops proactively & regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all.

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