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Helpdesk

Flexibility is the hallmark of Southern NetworX, especially in the helpdesk arena. Instead of requiring you to change to a specific helpdesk ticket system, we work with whatever you’re currently using. However, if you decide to shift gears and go with a cloud-based helpdesk, such as Zendesk, we offer a seamless integrated solution.

Issues detected by Southern NetworX are created as Zendesk tickets so you can easily handle the case and track its progress. You’ll have the ability to apply all the case management tools that Zendesk offers to each detected issue, giving you complete control. And the Zendesk ticket will continue to be updated with new information by Southern NetworX as changes occur.

You can also configure Southern NetworX to alert you via email with extensive details about a computer when a support ticket sent by the user is received by Zendesk. Plus, you can choose to add Zendesk to any of the Southern NetworX notification options or have it be fully integrated, allowing Zendesk to handle it all.

What makes Southern NetworX truly flexible is the fact that its email notifications contain in-depth headers with all the information found in the body of the message, making them easy to analyze. This allows for rich integration with any helpdesk set-up.

Keep your current helpdesk ticket system or switch to Zendesk. Either way, Southern NetworX is here to help.

• Seamless Zendesk integrated solution
• Easily track progress of cases
• Gain control with Zendesk management tools

Proactive Care

Our managed IT services solution keeps watch over your systems 24/7 & we step in the moment there’s a problem. In most instances, you won’t know there was ever an issue. This proactive approach to IT maintenance keeps small problems from becoming big & expensive!

Server Monitoring & Care

We track & analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated & our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it.

Mobile Device Management

Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access & to ensure that your organization’s data is secure on smartphones & tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility & control that spans across mobile devices, applications & documents.

Network & Security Assessments

How healthy is your overall network? We’ll monitor the state of your systems, letting you know of any potential problems. With these comprehensive assessments, you’ll always have the best information for choosing your most effective options. Our expert technicians work around the clock to ensure your systems remain healthy & optimized for performance.

Desktop Monitoring & Care

Our preventive maintenance service for desktops proactively & regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all.

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